How Do I Remove a Bad Review From My Facebook Page?

Article

Removing Negative Facebook Reviews For Your Business

Updated Guide for 2022

Mia Jensen | Jan 15, 2022

Facebook reviews can significantly impact your visitor'due south online reputation and paradigm, for better or worse.

Statistics reveal that every bit much equally 90% of consumers consult reviews earlier visiting a business, and 84% of people consider online reviews to exist equally reliable as a personal recommendation.

Positive reviews tin become a long fashion in winning potential customers over to your make and growing your social media presence.

Unfortunately, there comes a fourth dimension when every business owner as well has to deal with a bad Facebook review or ii. Sometimes, these are false reviews that aim to taint your company'southward name.

However, if a negative Facebook review is legitimate, and then the situation must be handled tactfully.

In this article, we'll have a wait at how to handle different types of bad reviews - both real and imitation.

What are Facebook Reviews?
Facebook reviews are a form of customer feedback that consumers get out on your Facebook concern page. Potential customers ofttimes consult Facebook reviews before purchasing your products or using your services.

In that location are times when business organisation owners have to remove Facebook reviews to protect the company'southward image. This may be necessary when your business' Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren't from existent customers.

Tin you delete a bad review on Facebook?

The brusk answer: aye.

But, in social club to get a fake negative review deleted off your business page, you volition have to accept the following steps to let Facebook know to take down the review.

Only Facebook's squad tin remove the reviews, and you can warning them by flagging the reviews.

How can I delete a review on Facebook?

Step 1: Annotate on the review

On Facebook, page owners cannot remove individual reviews themselves. Withal, users tin can flag a review to notify Facebook's team to remove the reviews. Only, users tin only flag a review if information technology has at to the lowest degree one comment on it.

Commenting on negative reviews is tricky - the situation needs to exist handled with great care. Even if a review is faux, the comment should express an attempt to resolve the problem.

When your legitimate customers read the review, they volition know that your company made an effort to set the consequence.

Step ii: Flag the review

To flag a review, navigate to the height-right of the mail service and select the pointer pointing downward.

Press 'Study mail', and proceed to explain why y'all are flagging the review.

Step 3: Wait for Facebook's squad to remove the review

This may accept a while, as their team has to manually assess the written report.

If the team finds that the review is in violation of Facebook's Community Standards, they volition remove it and no record of the review will remain.

Tin can a review be removed?

While users can't delete private Facebook reviews, there is an extreme choice bachelor; removing all of the reviews entirely.

This won't permanently delete the reviews, merely visitors tin no longer view them. Deleting your business folio's reviews also ways that customers can no longer leave feedback, good or bad unless the reviews are restored.

Here'due south how to collectively delete your Facebook reviews:

Visit your business page and make sure that you're logged in every bit a folio admin.
At the page's top-right corner, select the 'Settings' button.
The page'southward left-hand corner has a menu, from which you need to select 'Templates and Tabs'.
Scroll to the 'Reviews' tab, and select 'Settings'.
Finally, navigate to 'Testify Reviews' towards the right, and a slider will be visible. Click to disable the reviews, and keep to 'Salve' the changes. Now, customer reviews and negative feedback will no longer exist visible on your Facebook page.

Should yous respond to or delete negative reviews?

If managed properly, negative reviews tin can nowadays your business concern in a positive light and build conviction in your brand.

Potential customers may be cautious about purchasing from stores that showcase simply positive business reviews on their Facebook page, as this makes a make seem less authentic. Thus, sometimes it'southward in your visitor's favor to go along negative reviews effectually if the matter has been resolved.

However, if your business is facing unfair negative comments, so removing them might be necessary. If your legitimate customers accept left a couple of bad reviews, then it's important to respond positively as office of customer service.

A good response to negative feedback should address the trouble at paw and offer a solution moving forwards. This tin can change your customer'south feel from a negative i to a positive one.

Moreover, it shows potential clients that your visitor cares almost its customers and is serious nearly resolving issues.

There are many instances where deleting a review might exist wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook concern page. Y'all can determine if a review is fake by checking for the user'due south transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may also choose to flag reviews because they are in directly violation of Facebook'south Community Standards - e.g the mail service may contain hate spoken language.

Some reviews fall under the 'spam' category - they may have nothing to practise with your products or services, and may be advertisements for other brands and businesses. In this example, you should report the review to take information technology deleted.

Examples of Responding to Facebook Reviews

Here are some good examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world'due south largest take a chance travel system for small-scale groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps back up communities that are suffering from COVID-19'south economic repercussions.

Wendy's

Wendy's is a popular American fast-food concatenation that has expanded globally. In this case, a customer has complained about the efficiency of Wendy's drive-thru service.

The company has responded past first empathizing with the customer'south concern, and then proceeded to offering to arrive upwards to them.

Stella & Dot

Stella & Dot is an accessories visitor that sells jewelry and lets customers host trunk shows. This particular review is an excellent instance of how a positive response and proper care tin can turn a negative review around in your brand'due south favor.

Initially, the customer expressed dissatisfaction concerning Stella & Dot'southward product.

The visitor responded with an apology and proceeded to address the problem and offered a solution.

After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.

Manage Facebook Reviews with DemandHub

If you're looking to boost your Facebook folio, the best place to start is with online reviews of your business. Build trust with your future customers through the power of word of mouth — online.

At DemandHub, our mission is to assist local businesses abound by making it easier to communicate with customers. With modern messaging technology, your local concern tin can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.

Request a demo of DemandHub to see how nosotros can help grow your local concern with our messaging tools to assistance y'all attract, engage, and retain more than customers.

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Source: https://www.demandhub.co/articles/how-to-delete-and-manage-facebook-reviews/